Introduction

A  driving instructor who gives lessons in a motor car in
return for  payment must be on the “Register of Approved Driving  Instructors”
(ADI’s). To gain entry to the register prospective  instructors need to pass a
series of examinations administered by the  Driver Vehicle Agency (DVA). People
training to qualify as ADI’s who  have part completed the examinations can
obtain from the Agency a  licence to acquire practical experience which is
strictly limited to  six months. Once fully qualified and on the register, ADI’s
are  regularly tested by DVA to check their continued ability to give
instruction to an acceptable standard.
NB All ASM instructors are fully qualified.

DVA  and the driving instruction industry place great emphasis
on  professional standards and business ethics.

Personal Conduct 

• The  instructor will at all times behave in a professional
manner towards  clients.
• Clients  will be treated with respect and consideration.
• The  instructor will try to avoid physical contact with a
client except in  an emergency or in the normal course of greeting.
• Whilst  reserving the right to decide against giving tuition,
the instructor  will not act in any way which contravenes legislation on

Business Dealings 

• The  instructor will safeguard and account for any monies paid
in advance  by the client in respect of driving lessons, test fees or for any
other purpose and will make the details available to the client on  request.

• The  instructor on or before the first lesson should provide
clients with  a written copy of his/her terms of business to include legal
identity  of the school, with full address and telephone number at which the
instructor or his/her representative can be contacted
• The  price and duration of lessons

• The  price and conditions for use of a driving school car for
the  practical driving test
• The terms under which cancellation by either
party may take place
• Procedure for complaints.
• The  instructor should check a client’s entitlement to drive
the vehicle  and his or her ability to read a number plate at the statutory
distance on the first lesson. When presenting a client for the  practical
driving test the instructor should ensure that the client  has all the necessary
documentation to enable the client to take the  test and that the vehicle is
roadworthy.

• Instructors will advise clients when to apply for their theory and practical driving tests, taking account
of local waiting times and forecast of clients’ potential for achieving the driving test pass standard.
The instructor will not cancel or re-arrange a driving test without the client’s agreement.
In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVA test fee.
• The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving
skills according to DVA’s recommended syllabus.

Advertising

• The  advertising of driving tuition shall be honest; claims
made shall be  capable of verification and comply with codes of practice set
down by  the Advertising Standards Authority.

• Advertising  that refers to clients’ pass rates should not be
open to  misinterpretation and the basis on which the calculation is made
should be made clear.

Conciliation 

Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor
following the complaints procedure issued. If the instructor is a member of the Associated Schools of
motoring organisation
you may refer your complaint to them for arbitration.

• Failing agreement or settlement of a dispute
reference may be made to Driver Vehicle Agencies Registrar of
Approved Driving Instructors who will consider the matter and
advise accordingly.
• Should  the Registrar not be able to settle the dispute he or
she may set up  a panel, with representatives from the ADI industry, to consider
the  matter further or advise that the matter should be referred to the  courts
or other statutory body to be determined.

For further information or advice write to: The
ADI Registrar, Driver vehicle Agency, Balmoral Road Belfast, BT12
6QL. Tel: 02890 547933.